From:                              route@monster.com

Sent:                               Thursday, October 22, 2015 2:20 PM

To:                                   hg@apeironinc.com

Subject:                          Please review this candidate for: Network Pro

 

This resume has been forwarded to you at the request of Monster User xapeix03

Confidential Resume

Last updated:  01/22/14

Job Title:  no specified

Company:  no specified

Rating:  Not Rated

Screening score:  no specified

Status:  Resume Received

Confidential Resume

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Summary Section

 

 

RESUME

  

Resume Headline: Jessie K. Burdick

Resume Value: ziwuqg2uv3cc4kk3   

  

 

 

Jessie K. Burdick

237 Corona Loop Rd., Roseburg, OR 97471

jessie.k.burdick@gmail.com   (541) 229-5377 cell

 

Objective

I would like a challenging position as a Provisioner in the Telecommunications industry, where integrity and hard work are valued and appreciated. My goal is to utilize my current skills, acquire new skills, and secure advancement opportunities based on acquired knowledge and consistently exceptional performance.

 

Qualifications

·         4.5 years’ Experience in Provisioning

·         Excellent Communications Skills

·         Detail Oriented

·         In-depth knowledge of Customer Service

·         Good Computer skills; proficient with Word and Excel

·         Outgoing & honest

 

Work Experience

**              Lead Provisioner/Telecom Ninja, InfoStructure (formerly Rio Networks); March 5, 2012 - Present

As the Lead Provisioner, I am responsible for the following:

 

·         Circuit Ordering/Line Assignment

·         Phone Number Porting & Assignment

·         Tier 1 & 2 Tech Support - Voice & Data

·         E911 Entries

·         Feature Provisioning

·         Customer Billing

·         Dispatch of Field Techs

·         After Hours Coverage

·         Residential Sales

·         Sales Agent Channel Coordinator

·         White Page Directory Listings

·         Inter-CLEC & LEC relations RE: order status

·         Business Customer Retention

·         Install Coordination

·         Trouble Escalations

Supervisor: Resha Cason, Director/Manager, 541-492-3020

 

**               Sr. NOC Provisioner, Comspan Communications 8/06 to 4/09

As the Senior Provisioner, I was responsible for the following:

 

·         Circuit Ordering/Line Assignment

·         Phone Number Porting & Assignment

·         Tier 1 & 2 Tech Support – Voice, Data, TV

·         E911 Entries

·         Voice Provisioning

·         Customer Billing

·         Install Coordination

·         Trouble Escalations

·         Network Monitoring

·         After Hours Coverage

·         Fiber Provisioning

·         Dispatch of Field Techs

Supervisor: John Disrude, Dept. Lead, 541-229-2099

 

 

**              CSR/Level 2 ISP Support, Comspan Call Center; LLC. 04/05-8/06

As a CSR for Comspan, my duties were as follows:

·         Monitor inbound calls for 150+ clients

·         Transcribe detailed messages from callers and deliver to Clients

·         Provide Tier 1 Tech Support for 8 Telecom accounts

·         Team Lead for Level 2 ISP Support group

·         Facilitate Training for new CSR’s on Telecom accounts

·         Trouble Escalations for Telecom accounts

 

 



Experience

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Job Title

Company

Experience

Provisioner/Telecom Ninja

CONFIDENTIAL

- Present

 

Additional Info

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Current Career Level:

Experienced (Non-Manager)

Work Status:

US - I am authorized to work in this country for any employer.

 

 

Target Job:

Target Job Title:

Provisioner

 

Target Company:

Company Size:

 

Target Locations:

Selected Locations:

US-OR-Central